Terms & Conditions

ily baby ltd T&C's


  • Shipping times are APPROXIMATE.
  • Instagram DM's cannot always be monitored. Order changes, questions or concerns will only be dealt with through email. 
  • No products are exchangeable after 14 days of the delivery date. Under any circumstances. 
  • If you in a rare occasion experience a faulty product we ask that you return this to us for us to investigate and fix/replace. 
  • Due to monitor differences, actual colour may vary slightly from what appears online.
  • Please be aware that if you claim non-delivery despite our courier recording your delivery as successful, we will not automatically refund or replace the items. This includes the safe place option. The procedure of a claim can take a number of weeks to process due to the driver being interviewed and we will also need a legally binding document signed by yourself to confirm ‘Denial Of Receipt’ to proceed with the claim. Once our courier has accepted the claim and reimbursed the costs we have lost we will then discuss the replacement of your order. We do not refund any orders or amendments to order. 
  • We will send out your parcel to the delivery address provided with your order. We are not help responsible for incorrect shipping details.
  • Packages returned to us after two delivery attempts will not be automatically refunded. If returned, you will be required to repay postage costs.